California Dreaming Wine Basket

Owner Response: Katherine, I hope this email finds you well. I am writing to sincerely apologize for a mistake that occurred in fulfilling your recent order. It has come to our attention that you received the wrong basket, and for this oversight, I want to extend my deepest apologies. At Pemberton Farms, we strive to provide excellent service and ensure that every order is handled with the utmost care and attention to detail. Unfortunately, in this instance, we fell short of our standards, and for that, we sincerely apologize for a mistake. Please rest assured that we are taking immediate steps to rectify this situation by having our team to carefully review every order that goes out of our building. We understand the inconvenience and disappointment this may have caused you, your satisfaction is our top priority, and we value your continued support and understanding. Once again, I apologize for any inconvenience this has caused, and I thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to contact me directly at deneb@pembertonfarms.com Thank you for your understanding.